Let’s Connect!
We Want To Hear From You
Do you have a question, need guidance on a product or service, or are you ready to take the next step toward your financial goals? Our team is here to help every step of the way.
Best Ways To Contact Us
Let's chat
By Phone:
(800) 728-8943 (Toll Free)
(260) 471-8336
Online:
Click on the chat button in the bottom right corner to talk to a Member Support Team member.
Send a fax
260.471.7643 (Main Office)
1.888.343.1984 (Member Support)
Debit & Credit Card Support
To report a lost or stolen Partners 1st VISA Debit or Credit Card
During normal business hours, contact (800) 728-8943.
After hours:
- For debit cards, call (877) 445-0584
- For credit cards, call (888) 999-7557
To activate your credit card
Contact (888) 999-7557
- For international users, call (531) 262-5299
- To approve your credit card's digital wallet, call (844) 646-5467
To activate your debit card or change your PIN
Contact (800) 992-3808
- To approve your debit card's digital wallet, please contact (844) 646-5465
Hours of Availability
Monday – Friday 8:00am - 6:00pm EST
Saturday 9:00am - Noon EST
Find your local branch’s hours here.
2026 Holiday Schedule
- Thursday, January 1st - New Year's Day
- Monday, January 19th - Martin Luther King Day
- Monday, February 16th - Presidents' Day
- Monday, May 25th - Memorial Day
- Friday, June 19th - Juneteenth
- Saturday, July 4th - Independence Day
- Monday, September 7th - Labor Day
- Monday, October 12th - Columbus Day
- Wednesday, November 11th - Veteran's Day
- Thursday, November 26th - Thanksgiving Day
- Thursday, December 24th - Christmas Eve (open until 12:00pm noon)
- Friday, December 25th - Christmas Day
- Thursday, December 31st - New Year's Eve (open until 12:00pm noon)